Holy Family Hospital in Methuen and Holy Family Hospital at Merrimack Valley in Haverhill is committed to providing linguistically and culturally appropriate services to our patients and families. We have an experienced team of trained medical Interpreters on staff. Click on the following link to meet our interpreter team. In the medical setting, it is essential that patients actively participate in a dialogue with their health care providers. The need to understand information, diagnoses, and directions accurately is crucial before making medical decisions that affect one's own treatment or that of a loved one. While many of our Limited English Proficiency (LEP) patients and their families use English in other settings, it may not be the language they prefer to utilize for medical care. In addition, feelings of anxiousness or fear about a diagnosis or illness can affect communication. This often happens in emergency situations when a person may be too nervous to communicate clearly in anything other than his/her primary language. Interpreter services bridges linguistic and cultural gaps that may exist between a patient and the medical provider while maintaining strict patient confidentiality.
Interpreter services are provided at no cost to patients, family members and companions involved in patient care. You do not have to bring your own interpreter. If you prefer to have a family member or friend interpret on your behalf, we will respect your preference. Be aware that minors are legally prohibited from interpreting for both patients and family members. You may change your mind and request a trained medical interpreter at any time. If you would like to have a medical interpreter throughout your upcoming appointment, you will need to request this service from our patient registration staff, notify your provider's office when scheduling the appointment, or simply let your health care team know at any time.
At Holy Family Hospital in Methuen, our team of health care
providers and support staff work closely with interpreter services to
ensure that our medical interpreters are prepared to support your care.
In the event that you need to reschedule your appointment or have
questions related to ongoing care, contact interpreter services or
your provider's direct number to discuss your situation. Contact
information for our department is listed below.
Spanish: 978-687-0151, ext. 2275
Portuguese: 978-687-0151, ext. 2364
English/Other: 978-687-0151, ext. 2364
At Holy Family Hospital at Merrimack Valley in Haverhill, our team
of health care providers and support staff work closely with interpreter
services to ensure that our medical interpreters are prepared to support
your care. In the event that you need to reschedule your
appointment or have questions related to ongoing care,
contact interpreter services or your provider's direct number to
discuss your situation. Contact information for our department is listed
English/Other: 978-521-8540, ext. 2364
In emergency or short-notice situations, when an in-person interpreter is not immediately available for a specific language, we may utilize telephonic and/or video remote interpretation. Holy Family Hospital has invested in the latest communications technology at our Methuen and Haverhill campuses in order to ensure that our LEP patients always receive an equivalent standard of care compared to non-LEP patients. Our services include customized wireless conference phones and dual-handset phones stationed at key hospital departments with access to both staff and outside Interpreters in 200 languages and dialects. We offer video remote interpreting supported with a computer and webcam when assisting deaf patients through American Sign Language (ASL) to supplement in-person ASL Interpreters requested from the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH). We also support video remote interpretation for a number of our most frequently requested languages.
Manager, Interpreter Services
Sonia Falcos has the ideal work commute as she lives in Methuen just minutes from Holy Family Hospital. Born in São Paulo, Sonia worked as a lawyer in Brazil before coming to the United States. She speaks four languages: Portuguese; Spanish; English; basic Greek (her husband’s native tongue). Sonia can be reached at 978-687-0151, ext. 2364 or firstname.lastname@example.org.
American Sign Language, State-Certified Interpreter
Lindsey Medeiros has been a Commonwealth of Massachusetts state-certified American Sign Language Interpreter since completing Northeastern University's ASL Interpreter Program back in 2009. Lindsey has been on staff at Morton Hospital since 2011 and now provides ASL, Signed English, Closed Vision, and Tactile support for Steward providers and deaf/hard of hearing patients throughout southwestern Massachusetts and Greater Boston.