Holy Family Hospital

Patient and Family Advisory Council

Holy Family Hospital's Patient and Family Advisory Council (PFAC) is the voice of patients and family members from our Methuen and Haverhill campuses.

What is a PFAC?

PFACs have been required of all Massachusetts hospitals by the Department of Public Health since October 1, 2010. PFACs are based on the core concepts of dignity and respect, information sharing, participation, and collaboration so that patients, families and providers can develop and enhance mutually beneficial partnerships.

Patient and family members may advise the hospital on issues such as patient and provider relationships, research, quality improvement, and patient education on safety and quality.

Who participates in a PFAC?

Currently co-chaired by two hospital members, Holy Family Hospital’s PFAC consists of representatives from the hospital and current or former patients or family members who represent the communities surrounding our Methuen and Haverhill campuses. Together, they can facilitate patient and family participation in hospital care improvement, information sharing, and policy and program development.

What are the benefits of a PFAC to patients, families and hospitals?

Benefits of a Patient and Family Advisory Council are numerous for patients and families, including:

  • Increased awareness and understanding of the health care system
  • Advocacy for family, friends and the organization
  • Active participation in their own health care and self management
  • Transformation of the hospital culture toward patient-family centered care
  • Improved patient satisfaction

The hospital also benefits by becoming more aware of patients’ and families’ perspectives, understanding priority concerns for patients and families, developing relevant programs, and strengthening community relations.

We have long known that patients and families have an important role in helping Holy Family Hospital. We are pleased to be engaged in this initiative and continue to implement the group’s valuable ideas.

See our 2015 PFAC Annual Report. We invite you to consider becoming a member of Holy Family Hospital's Patient and Family Advisory Council. To learn more, please contact either:

Suzy Goodspeed, Director of Director Chaplaincy – 978-521-8151
Adeline Parkinson, Quality & Safety Department – 978-687-0156, ext. 2771

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